1

FAQs

For your convenience, your most frequently asked questions are answered right here.


A: Information about the next upcoming event, and other current news, is posted on the home page, while other pages are arranged in a menu across the top of your screen (smartphone users: click on the menu menuicon icon). You can search the entire site by entering one or more keywords in the Search… box in the top right corner (smartphone users: click on the search searchicon icon). You can search the current page by using your browser’s Find capability (from the browser’s menu or via a keyboard shortcut such as Ctrl-F) .

A: A social club in The Villages, Florida, for anyone who enjoys British customs and culture of the British Isles. For more information, see our About Us page.

A: The club is run by a small group of dedicated volunteers. For more information, see our Contact Us page.

A: The primary source of information on scheduled events is our Events Page. The next upcoming event is also featured on our home page and in the current edition of our newsletter, which is sent to all club members and registered users.

A: For many events we offer a choice of signup methods (online, email, phone) to accommodate a range of personal preferences. Available methods are listed on the page specific to each event (select from Upcoming Events in the sidebar or from the Events page). See below for general guidance.

Signups are necessary so that we can arrange to have enough seats available for you or, if an event sells out, to make it known so that no one has a wasted journey. Signups/sales usually open about a month before the event and then are first come first served, so book early to avoid disappointment and consider including your friends at the same time.

We hope most people will choose Online RSVP or Online Ticket Purchase to gain the advantages of speed, efficiency and the ability to track your own signups online. These also involve less work for your volunteers!

Online RSVP

  1. Login (required)
  2. Go to the event’s RSVP section
  3. For each person in your party
    1. Click on Going
    2. Enter first and last name of attendee
      – for members, put the first and last name as recorded on our system
      to ensure they get the member rate
      – for non-members, put their name
      or you may simply put “guest” and your own last name
    3. Enter the email address to which you wish the confirmation message to be sent
    4. Click on Finish
    5. To sign up another person, first refresh the page in your browser, then continue from step 1.
  4. Monitor email for confirmation message(s) from Events@BritsnUS.club containing e-ticket for each RSVP
  5. Follow any instruction in the body of the e-ticket requiring further action, e.g. to complete an online form.

Online Ticket Purchase

  1. Login (optional)
  2. Go to the event’s Ticket section
  3. Adjust the number of tickets
    (click on the + or – buttons)
  4. Click on Get Tickets
  5. Review shopping cart
    (optionally, click on back to event)
  6. Provide first and last name and email address if prompted
    (if you are logged in, the info on your profile will be used without prompting)
  7. Provide Payment Details
    pick either of these options
    1. by PayPal
      Click on the yellow button and follow instructions
    2. by Credit Card
      Enter your card details
      (if the input boxes are not immediately visible, press your browser’s Refresh button)
      then click on Purchase Tickets
  8. Follow instructions until you see the Order Completed page
  9. Monitor email for a single confirmation message from Events@BritsnUS.club containing the e-tickets you purchased
  10. Follow any instruction in the body of the e-tickets requiring further action, e.g. to complete an online form.

Other Signup Options

RSVP

  • Email
    • specify number in party
    • list the first and last name of any club members in the party
      (to ensure they get the member rate)
  • Phone
    • if phone number is provided for the event, call that number
    • provide same info as for Email (above), plus your email address (for confirmation)

Purchase Tickets

  • Mail
    • Make check payable to
      “Brits ‘n’ US Club”
    • Enclose full details of your purchase,
      including number and type of tickets,
      plus the first and last name of any club members in the party
      (to ensure they get the member rate)
    • If the event involves menu options, specify the choices for each member in the party
    • Provide your contact information so that we can resolve any questions.
    • Mail to the mailing address on the Contact page

A: Whoever submitted the original RSVP must use the same method (online, email or phone) to cancel.

To cancel an online RSVP, login, go to the Event’s page and navigate to its RSVP section where you should see a statement like “You have 2 RSVPs for this Event. View your RSVPs“. Click on the link and for each RSVP that you wish to cancel, change its status from “Going” to “Not going“. Finally, click on the Update RSVPs button at the bottom of the page.

A: Any full or part time resident of The Villages, Florida, may apply to join the club.

A: Please review the Quick Tour or go straight to our Register/Signup/Join page.

A: Your badge (vinyl holder and printed insert) should be ready for you to pick up at the door at the first event you attend after joining. To obtain a new insert, click here to print it yourself or visit member options and check “Request new badge”. For a replacement holder, please contact the Membership Director at Membership@BritsnUS.club.

A: No, the system requires that each account on this website has a unique email address. Please use one of the many free options available to set up a second email address for your spouse/partner. If you prefer that email messages for both of you end up in the same inbox, you can generally achieve this by setting up one email account to monitor both, or by setting up the second email address to forward to the first. If you are unsure how to do this, please send an email to our Webmaster asking for assistance.

Alternatively, you may request an email alias for your spouse/partner that forwards to your main email address. Submit your request by email to our Webmaster. Once the alias has been created you can use it to register your partner on our system.

A: If you requested an email alias for your spouse/partner it will be of the form z_<your_email_prefix>@britsnus.club. For example, if your email address is john.doe@example.com, your partner’s email alias would be z_john.doe@britsnus.club. Use the alias to register your partner. Any messages, such as password reset messages, generated for this account will be sent to the alias which in turn will forward them to your own email address. Once your partner’s account is established you’ll be able to log in to it using either the email alias or the username that you chose for them during registration.

A: We hold the minimum information necessary for us to function effectively as a club. Please refer to our Privacy Policy.

A: The Brits ‘n’ US Club respects your privacy and protects your personal information. Please refer to our Privacy Policy.

A: While logged in to the website, go to the My Profile page, found under the Membership menu. Your email address is in the Login section and your address and phone number are in the Extra Contact Information section. Review and change as necessary. Note that your username cannot be changed.

A: We don’t publish members’ actual contact information, but we do provide the Member Messaging feature for active members to find and make initial contact with each other without involuntarily revealing email address, phone number or mailing address. Refer to our Privacy Policy before using this.

A: The fastest and easiest way to pay membership dues, either initially or on renewal, is online. Select the PayPalpayment method and provide credit / debit cardorPayPal account information. If paying by credit / debit card, the charge will appear accompanied by the label “PAYPAL *BRITSNUSSOC”.

Alternatively, you may select the Manual/Offline payment method and pay by cash, or by check payable to “Brits ‘n’ US Club”, when entering your next club event (or contact the Membership Director at Membership@BritsnUS.club to make an alternative arrangement).

A: No. After selecting the PayPal payment method to pay online, you will be asked to choose between PayPal Checkout (highlighted) or Checkout without a PayPal account (to pay by Credit or Debit card). If you find that you are taken directly to a PayPal login screen (which may happen if you have previously used a PayPal account on your current device), you should be able to use your browser’s Back button to find the “Checkout without PayPal account” option.

After successfully paying with your Credit / Debit card you may see a “Thanks for using PayPal” page encouraging you to create a PayPal account for next time. If you are not interested, simply click on the “Not now” button beneath the “Agree & Create Account” button.

A: Details of club logo items can be found on our Brits ‘n’ US Merchandise page. For inquiries, or to order, please email sales@britsnus.club with “BritsnUS Merchandise” in the subject line.

A: Go to the Login/logout page and click on the Lost your password? link. Use the same email address that you provided when joining. If this doesn’t work, your email address is not yet registered. Please email the Membership Director at Membership@BritsnUS.club.

A: No. Information on event dates, times and locations is publicly available on this website and via our mailing list (please refer to our Register/Signup/Join page).

A: The best way is to stay current is via the newsletter that goes out to our BritsnUS Club mailing list . To subscribe, please signup as a registered user or become a member. Instructions are available on our Register/Signup/Join page. Another alternative is to subscribe to our RSS feed (also listed under the Other menu).

A: A stream of posts or comments that is updated when new content is published. An RSS feed reader presents a list of all recent articles from sources you have subscribed to, highlighting any articles that are new or changed since you last visited. RSS feed readers are freely available for desktop computers, tablets and smartphones. On a desktop, point your browser at our RSS feed and accept the invitation to subscribe; typically this will create a “live bookmark” in your browser that updates automatically to show recent articles. On a smartphone or tablet you may first need to install an RSS app, such as Feeddler, Feedly or Free RSS, then use that app to add our feed as a new “source”. For more information on RSS feeds in general, visit the WordPress Feeds support page.

A: MailChimp is the e-mail delivery system that hosts our mailing list. We selected MailChimp because of its advanced features and proven ability to reach our subscribers on most email servers without being blocked by spam filtering. For more information about MailChimp, please refer to MailChimp.com/about.

A: Every email sent to the BritsnUS Club mailing list contains a link in the footer section to “unsubscribe from this list”. Also, if you delete your account from this website, your email address will automatically be removed from the mailing list.

A: Every email sent to the BritsnUS Club mailing list contains a link in the footer section to “update your preferences”. Click on this to view the information held in the mailing system, typically just First Name, Last Name and email address. Any changes you make will be synchronized with the corresponding fields in your account on this website.

A: While logged in to the website, go to the My Profile page, found under the Membership menu, and you will see the status of your current subscription and its Expiration Date.

A: If the expiration date on your subscription arrives before renewal payment is received, the status of the subscription will change to Expired and you will lose access to restricted content. Your email address will remain on our mailing list unless/until you unsubscribe from MailChimp.

A: If you visit the My Profile page after your subscription has expired or is due to expire within the next 30 days, you will see Renew among the available actions. Click on Renew and follow the instructions. Once your renewal payment is received, your subscription’s Expiration Date will be updated and its Status set to Active.

A: If you select the Cancel action on the My Profile page, any future automatic renewals are stopped and the status of your subscription will be set to Canceled. If the Expiration Date is in the future, you will retain access to restricted content until then. Your email address will remain on our mailing list unless/until you unsubscribe from MailChimp.

A: If you select the Abandon action on the My Profile page, your subscription will be removed from your account and although you may continue to log in you will no longer have access to restricted content. Any future automatic renewals will be stopped. Your email address will remain on our mailing list unless/until you unsubscribe from MailChimp.

A: While logged in to the website, go to the My Profile page, found under the Membership menu, and click on the Delete button beside where it says “Delete My Account”. Alternatively, you may send an email to our Membership Director requesting cancellation of membership and deletion of account.

A: If you select the Delete button on the My Profile page, your account will be removed completely and any future automatic renewals will be stopped. All related data, including subscription and contact information, will be removed from our system and you will be unsubscribed from our mailing list.

A: Yes. After deleting your account from this website your email address is automatically unsubscribed from the mailing list after a brief delay (typically a few minutes but could take longer).

A: No. After unsubscribing from our mailing list your account remains on this website but it is flagged as having opted out of the mailing list. If you subsequently change your mind, please send an email to our Webmaster asking to be resubscribed.

A: Please add webmaster.britsnus@gmail.com and Webmaster@BritsnUS.club to your email contacts list / address book to avoid these emails being diverted to your spam / junk mail folder.

A: Once a new member has received email confirmation of their Member subscription their name should appear in the Member List. However, for performance reasons the member list is held in a cache that is refreshed only periodically. To be sure you are looking at the latest data, click on the green Refresh Cache icon beneath the list.

A: To change your password, start by going to the My Profile page where the system will help you choose a new password (at least 8 characters including a mix of upper and lowercase characters and numbers) and verify it by reentering it a second time. Alternatively, you can continue to the Edit My Profile page and request a system generated password, which will be longer and probably impossible to remember. Either way, you should make a note of the new password in a secure place.

A: If you have misplaced or forgotten your password, use the Forgot your Passwordoption on the Login page to have a secure Password Reset message sent to your current e-mail address.

A: You could revisit the login screen again after the lockout period has expired, at which time be sure that you have the correct password available or else use the Forgot your Password option. If you need more immediate assistance, please send an email to Webmaster@BritsnUS.club.

A: The pdf icon provides you with a means to view the article content without the surrounding website components (menu bar, side bar, footer). The main contents of the article are transformed into a pdf file that is displayed in a separate window and which you may download and/or print.

A: Click on the little pdf icon at the bottom right of an article to transform the main contents of the article into a pdf file. (Note that the transformation process may omit some content or formatting of more complex articles, so be sure to review the results in your browser before sending to your printer.)

A: You can upload a local “avatar” image directly to your Profile on this website, or you can register a global “gravatar” image (see answer to next question).
To upload your image here you should obtain a portrait picture, cropped to show your head and shoulders, saved in a suitable file format (jpg jpeg png gif) and no larger than 930kB.
Once you have this picture file, go to the Edit My Profile page (also found under the Howdy …menu at top right of your screen, or from the link at the top of the My Profile page) and look for the Profile Picture section under the About Yourself heading. Click on the Browse… link, select your picture file, and then click on the Upload button.

A: An “avatar” is an image that represents a person or identity, while a “gravatar” is a “globally recognized avatar” which represents the identity uniformly on all gravatar-aware websites. You can set up a gravatar for yourself by registering your email address on Gravatar.com and BritsnUS.club will use that on your profile if you haven’t uploaded a local avatar image.

A: Although the My Profile page has a different look and feel, it is still part of the same website. To return to the more familiar home page you have three options: click on the Brits n US Club menu item at the top left of your screen; use your browser’s back button to return to a previous page; or close the current window and navigate to britsnus.club in another window.

Not finding what you want? Feel free to submit a new question via email to Webmaster@BritsnUS.club.