FAQs

Last Updated on October 21, 2020

For your convenience, your most frequently asked questions are answered right here.


Q: How do I find stuff on this website?

A: Information about the next upcoming event, and other current news, is posted on the home page, while other pages are arranged in a menu across the top of your screen (smartphone users: click on the menu menuicon icon). You can search the entire site by entering one or more keywords in the Search… box in the top right corner (smartphone users: click on the search searchicon icon). You can search the current page by using your browser’s Find capability (from the browser’s menu or via a keyboard shortcut such as Ctrl-F) .

Q: What is the Brits ‘n’ US Club?

A: A social club in The Villages, Florida, for anyone who enjoys British customs and culture of the British Isles. For more information, see our About Us page.

Q: Who runs the Brits ‘n’ US Club and how would I contact them?

A: The club is run by a small group of dedicated volunteers. For more information, see our Contact Us page.

Q: How do I find out about club events?

A: The primary source of information on scheduled events is our The next upcoming event is also featured on our home page and in the current edition of our newsletter, which is sent to all club members and registered users.

Q: How do I sign up for events and is it really necessary to do so?

A: For many events we offer a choice of signup methods (online, email, phone) to accommodate a range of personal preferences. Go to the Events page to see which methods are available for a specific event, then see below for details.

Signups are necessary so that we can arrange to have enough seats available for you or, if an event sells out, to make it known so that no one has a wasted journey. All signups are first come first served, so book early to avoid disappointment, and signup your friends while you’re at it.

We hope most people will choose online RSVP or online Ticket purchase to gain the advantages of speed, efficiency and the ability to track your own signups online. These also involve less work for your volunteers!

RSVP
(zero cost or pay at door)
Ticket
(pay in advance)
Onlinelogin required
・go to the event’s RSVP section
・increment from 0 to 1 to expose input fields
for one person at a time, input:
first and last name*
*for members, make sure first and last name match their record
(so that they get the member rate);
for others just put Guest and your own last name
email address**
**receives the confirmation email
(put yours or the guest’s address).
‣ click on Confirm RSVP
check your email for RSVP messages
(one for each RSVP)
login optional,
but recommended
(so that you have an online record of your purchases)
・go to the event’s Ticket section
・specify number of tickets
・click on Get Tickets
・review shopping cart, adjust quantity if desired
・click on Check Out to pay by credit card, or on PayPal Checkout if you have an account
・provide payment details
・click on Pay Now
・click on Not Now at bottom (ignoring suggestion to create PayPal account)
review transaction
・click on Return to Merchant to return to BritsnUS website
・note your order number
check your email for a single message
(containing all the tickets)
Email・send to Events@BritsnUS.club
・specify number in party
・for any who are club members, provide first and last names to get them the member rate.
・N/A
Phone・call phone number on event
・provide same info as for an Email RSVP,
・plus your email address (for confirmation)
・N/A
In Person・at a prior event
or by special arrangement
・at a prior event
or by special arrangement

Q: How do I cancel an RSVP?

A: Whoever submitted the original RSVP must use the same method (online, email or phone) to cancel.

To cancel an online RSVP, login, go to the Event’s page and navigate to its RSVP section where you should see a statement like “You have 2 RSVPs for this Event. View your RSVPs“. Click on the link and for each RSVP that you wish to cancel, change its status from “Going” to “Not going“. Finally, click on the Update RSVPs button at the bottom of the page.

Q: Who may join the Brits ‘n’ US Club?

A: Any full or part time resident of The Villages, Florida, may apply to join the club.

Q: How do I become a member of the Brits ‘n’ US Club?

A: Please review the Quick Tour or go straight to our Register/Signup/Join page.

Q: How do I obtain or replace my membership Badge?

A: Your badge (vinyl holder and printed insert) should be ready for you to pick up at the door at the first event you attend after joining. To obtain a new insert, click here to print it yourself or visit member options and check “Request new badge”. For a replacement holder, please contact the Membership Director at Membership@BritsnUS.club.

Q: Can my spouse/partner and I use the same email address for both of our accounts?

A: No, the system requires that each account on this website has a unique email address. Please use one of the many free options available to set up a second email address for your spouse/partner. If you prefer that email messages for both of you end up in the same inbox, you can generally achieve this by setting up one email account to monitor both, or by setting up the second email address to forward to the first. If you are unsure how to do this, please send an email to our Webmaster asking for assistance.

Alternatively, you may request an email alias for your spouse/partner that forwards to your main email address. Submit your request by email to our Webmaster. Once the alias has been created you can use it to register your partner on our system.

Q: You set up the email alias I requested for my spouse/partner’s account, now how do I access the other account?

A: If you requested an email alias for your spouse/partner it will be of the form z_<your_email_prefix>@britsnus.club. For example, if your email address is john.doe@example.com, your partner’s email alias would be z_john.doe@britsnus.club. Use the alias to register your partner. Any messages, such as password reset messages, generated for this account will be sent to the alias which in turn will forward them to your own email address. Once your partner’s account is established you’ll be able to log in to it using either the email alias or the username that you chose for them during registration.

Q: What personal information does the Brits ‘n’ US club hold on me and may I review it for accuracy?

A: We hold the minimum information necessary for us to function effectively as a club. Please refer to our Privacy Policy.

Q: Does the Brits ‘n’ US Club share personal information?

A: The Brits ‘n’ US Club respects your privacy and protects your personal information. Please refer to our Privacy Policy.

Q: How do I record a change in my contact information?

A: While logged in to the website, go to the My Profile page, found under the Membership menu. Your email address is in the Login section and your address and phone number are in the Extra Contact Information section. Review and change as necessary. Note that your username cannot be changed.

Q: Is there a way for me to contact another member?

A: We don’t publish members’ actual contact information, but we do provide the Member Messaging feature for active members to find and make initial contact with each other without involuntarily revealing email address, phone number or mailing address. Refer to our Privacy Policy before using this.

Q: How do I pay my membership dues?

A: The fastest and easiest way to pay membership dues, either initially or on renewal, is online. Select the PayPal payment method and provide credit / debit card or PayPal account information. If paying by credit / debit card, the charge will appear accompanied by the label “PAYPAL *BRITSNUSSOC”.

Alternatively, you may select the Manual/Offline payment method and pay by cash, or by check payable to “Brits ‘n’ US Club”, when entering your next club event (or contact the Membership Director at Membership@BritsnUS.club to make an alternative arrangement).

Q: Must I have a PayPal account to pay online?

A: No. After selecting the PayPal payment method to pay online, you will be asked to choose between PayPal Checkout (highlighted) or Checkout without a PayPal account (to pay by Credit or Debit card). If you find that you are taken directly to a PayPal login screen (which may happen if you have previously used a PayPal account on your current device), you should be able to use your browser’s Back button to find the “Checkout without PayPal account” option.

After successfully paying with your Credit / Debit card you may see a “Thanks for using PayPal” page encouraging you to create a PayPal account for next time. If you are not interested, simply click on the “Not now” button beneath the “Agree & Create Account” button.

Q: Where can I get shirts and mugs with the club logo?

A: Details of club logo items can be found on our Brits ‘n’ US Merchandise page. For inquiries, or to order, please email sales@britsnus.club with “BritsnUS Merchandise” in the subject line.

Q: I’m already a member, how do I log in?

A: Go to the Login/logout page and click on the Lost your password? link. Use the same email address that you provided when joining. If this doesn’t work, your email address is not yet registered. Please email the Membership Director at Membership@BritsnUS.club.

Q: Do I have to be a member to get news of Brits ‘n’ US Club activities?

A: No. Information on event dates, times and locations is publicly available on this website and via our mailing list (please refer to our Register/Signup/Join page).

Q: How do I stay up to date on current activities of the Brits ‘n’ US Club?

A: The best way is to stay current is via the newsletter that goes out to our BritsnUS Club mailing list . To subscribe, please signup as a registered user or become a member. Instructions are available on our Register/Signup/Join page. Another alternative is to subscribe to our RSS feed (also listed under the Other menu).

Q: What is an RSS feed?

A: A stream of posts or comments that is updated when new content is published. An RSS feed reader presents a list of all recent articles from sources you have subscribed to, highlighting any articles that are new or changed since you last visited. RSS feed readers are freely available for desktop computers, tablets and smartphones. On a desktop, point your browser at our RSS feed and accept the invitation to subscribe; typically this will create a “live bookmark” in your browser that updates automatically to show recent articles. On a smartphone or tablet you may first need to install an RSS app, such as Feeddler, Feedly or Free RSS, then use that app to add our feed as a new “source”. For more information on RSS feeds in general, visit the WordPress Feeds support page.

Q: What is MailChimp“?

A: MailChimp is the e-mail delivery system that hosts our mailing list. We selected MailChimp because of its advanced features and proven ability to reach our subscribers on most email servers without being blocked by spam filtering. For more information about MailChimp, please refer to MailChimp.com/about.

Q: How do I get off the club’s mailing list?

A: Every email sent to the BritsnUS Club mailing list contains a link in the footer section to “unsubscribe from this list”. Also, if you delete your account from this website, your email address will automatically be removed from the mailing list.

Q: How do I view and change my details in the club’s mailing list?

A: Every email sent to the BritsnUS Club mailing list contains a link in the footer section to “update your preferences”. Click on this to view the information held in the mailing system, typically just First Name, Last Name and email address. Any changes you make will be synchronized with the corresponding fields in your account on this website.

Q: How do I determine my membership expiration date?

A: While logged in to the website, go to the My Profile page, found under the Membership menu, and you will see the status of your current subscription and its Expiration Date.

Q: What happens if my subscription Expires?

A: If the expiration date on your subscription arrives before renewal payment is received, the status of the subscription will change to Expired and you will lose access to restricted content. Your email address will remain on our mailing list unless/until you unsubscribe from MailChimp.

Q: How do I Renew my subscription?

A: If you visit the My Profile page after your subscription has expired or is due to expire within the next 30 days, you will see Renew among the available actions. Click on Renew and follow the instructions. Once your renewal payment is received, your subscription’s Expiration Date will be updated and its Status set to Active.

Q: What happens if I Cancel my subscription?

A: If you select the Cancel action on the My Profile page, any future automatic renewals are stopped and the status of your subscription will be set to Canceled. If the Expiration Date is in the future, you will retain access to restricted content until then. Your email address will remain on our mailing list unless/until you unsubscribe from MailChimp.

Q: What happens if I Abandon my subscription?

A: If you select the Abandon action on the My Profile page, your subscription will be removed from your account and although you may continue to log in you will no longer have access to restricted content. Any future automatic renewals will be stopped. Your email address will remain on our mailing list unless/until you unsubscribe from MailChimp.

Q: How do I Delete my account from this website?

A: While logged in to the website, go to the My Profile page, found under the Membership menu, and click on the Delete button beside where it says “Delete My Account”. Alternatively, you may send an email to our Membership Director requesting cancellation of membership and deletion of account.

Q: What happens if I Delete my account?

A: If you select the Delete button on the My Profile page, your account will be removed completely and any future automatic renewals will be stopped. All related data, including subscription and contact information, will be removed from our system and you will be unsubscribed from our mailing list.

Q: Does deleting my account on this website automatically remove me from the mailing list?

A: Yes. After deleting your account from this website your email address is automatically unsubscribed from the mailing list after a brief delay (typically a few minutes but could take longer).

Q: Does unsubscribing from the mailing list automatically delete my account from this website?

A: No. After unsubscribing from our mailing list your account remains on this website but it is flagged as having opted out of the mailing list. If you subsequently change your mind, please send an email to our Webmaster asking to be resubscribed.

Q: I was expecting an email from this site and have not received it. How do I make sure your emails get through to me?

A: Please add webmaster.britsnus@gmail.com and Webmaster@BritsnUS.club to your email contacts list / address book to avoid these emails being diverted to your spam / junk mail folder.

Q: I know a recently joined member of the Brits ‘n’ US club, but they’re not displayed in the Member List. Why not?

A: Once a new member has received email confirmation of their Member subscription their name should appear in the Member List. However, for performance reasons the member list is held in a cache that is refreshed only periodically. To be sure you are looking at the latest data, click on the green Refresh Cache icon beneath the list.

Q: How do I change my password?

A: To change your password, start by going to the My Profile page where the system will help you choose a new password (at least 8 characters including a mix of upper and lowercase characters and numbers) and verify it by reentering it a second time. Alternatively, you can continue to the Edit My Profile page and request a system generated password, which will be longer and probably impossible to remember. Either way, you should make a note of the new password in a secure place.

Q: I’ve lost my password. How do I access my account?

A: If you have misplaced or forgotten your password, use the Forgot your Passwordoption on the Login page to have a secure Password Reset message sent to your current e-mail address.

Q: While attempting to log in I fumbled my password entry too many times and now I’m locked out. How do I access my account again?

A: You could revisit the login screen again after the lockout period has expired, at which time be sure that you have the correct password available or else use the Forgot your Password option. If you need more immediate assistance, please send an email to Webmaster@BritsnUS.club.

Q: What is the purpose of the little pdf  icon that appears at the bottom right of each article?

A: It provides you with a means to view the article content without the surrounding website components (menu bar, side bar, footer). The main contents of the article are transformed into a pdf file that is displayed in a separate window and which you may download and/or print.

Q: How can I download or print just the contents of an article without the website menu, sidebar, etc??

A: Click on the little pdf icon at the bottom right of an article to transform the main contents of the article into a pdf file. (Note that the transformation process may omit some content or formatting of more complex articles, so be sure to review the results in your browser before sending to your printer.)

Q: How do I get a picture of myself to appear in the Member List?

A: First you will need a suitable portrait picture, cropped to show your head and shoulders. Next, go to the Edit My Profile page (also found under the Howdy …menu at top right of your screen, or from the link at the top of the My Profile page). If you would like to use the same picture here as on other sites that know about “gravatars”, then search for the About Yourself section and then click on the gravatarlink there. Alternatively, if you are simply looking to upload a picture for this site only, scroll further down the page to the Avatar section and click on the Browse… link to find that and upload that portrait picture.

Q: What is an “avatar” and what is a “gravatar“?

A: “Avatar” in this context refers to an icon or figure representing a particular person. On this website we would like members to upload an avatar picture that is a head and shoulders portrait that, when displayed next to their name in the Member List, will be recognizable to other members. “Gravatar” is a “globally recognized avatar”, linked to an email address and displayed on any “gravatar aware” site (including all WordPress sites) where that email address is associated with an account Helpful for people who have a presence on multiple sites and want their image to appear consistently.

Q: I went to update my extra contact information on the My Profile page and it has a different menu with a white font on a black background. How do I get back to the Brits ‘n’ US Club site?

A: Although the My Profile page has a different look and feel, it is still part of the same website. To return to the more familiar home page you have three options: click on the Brits n US Club menu item at the top left of your screen; use your browser’s back button to return to a previous page; or close the current window and navigate to britsnus.club in another window.


Not finding what you want? Feel free to submit a new question via email to Webmaster@BritsnUS.club.

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